CUSTOMER RELATIONS COORDINATOR

Benefits

• 401(k) plan
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

About Custom Print Graphics

Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving a diverse client base ranging from local small businesses and nonprofits to regional and national brands. With a close-knit team and a shop built on craftsmanship, efficiency, and relationships, we’re proud of the work we put out and the culture we’ve built. We’re looking for a Customer Relations Coordinator who goes beyond answering phones and emails.

What You’ll Do

Client Relationship Management

• Serve as the primary point of contact for an assigned book of accounts, building trust, anticipating needs, and keeping clients coming back
• Proactively follow up with clients on reorders, seasonal needs, and upcoming projects to keep accounts active and revenue consistent
• Communicate order status updates, production timelines, and any delays before the customer has to ask
• Manage inbound communications across phone, email, and walk-ins with professionalism and warmth

Operations & Order Coordination

• Maintain organized records of customer interactions, orders, and correspondence
• Maintain organized records of customer interactions, orders, and correspondence
• Maintain organized records of customer interactions, orders, and correspondence
• Maintain organized records of customer interactions, orders, and correspondence
• Maintain organized records of customer interactions, orders, and correspondence
• Maintain organized records of customer interactions, orders, and correspondence

Front Office & Administration

• Greet and assist walk-in customers and vendors with a professional, welcoming presence
• Answer and route multi-line phone calls efficiently
• Support general front-office administrative tasks as needed

What We're Looking For

• 2+ years of experience in customer service, client management, account coordination, or office administration (print, production, or manufacturing environment is a strong plus)
• A relationship-first mindset: you remember the details, follow through without being asked, and make clients feel like they’re your only account
• Excellent written and verbal communication skills; comfortable managing high email volume and phone calls simultaneously
• Strong organizational skills and attention to detail; you catch things before they become problems
• Proficiency with Microsoft Office or Google Workspace; comfort learning order management and production software (Printavo experience is a bonus, not a requirement)
• Ability to multitask and stay composed in a fast-paced, deadline-driven environment
• Self-starter mentality: you take ownership, solve problems proactively, and don’t wait to be told what’s next
• Reliable, punctual, and committed to showing up and following through every day

What We Offer

• Competitive hourly pay: $20–$24/hr, depending on experience
• Paid Time Off (PTO)
• 401(k) retirement plan
• Consistent schedule: Monday through Friday, no nights, no weekends
• A tight-knit team and genuinely collaborative work environment
• Real opportunity to grow with a well-established and expanding company