Customer Relations Coordinator

Core Responsibilities & Duties

• Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction.
• Review and respond to emails in a timely manner with internal and external customers.
• Dispatch, book, and monitor shipments daily using WorldTrak and other systems.
• Track and trace shipments to ensure on-time delivery, communicating status updates proactively.
• Work in conjunction with Account Managers, Sales, Customer Service, and Management to establish, implement, and maintain client-specific Standard Operating Procedures (SOPs).
• Investigate and resolve customer issues by developing solutions and making recommendations to management.
• Compile reports, process invoices, and provide support to other staff when shipment issues arise.
• Ensure compliance with Transportation Security Administration (TSA) regulations, as well as local, federal, corporate, and station management policies.
• Build and maintain strong relationships with vendors, negotiating pricing, securing bookings, and resolving service issues.
• Collaborate in a team environment to deliver seamless customer service and operational support.

Job Requirements & Qualifications

• Bachelor’s degree in business or related field, or equivalent years of experience
• Exceptional verbal and written communication skills with the ability to work with all levels of the organization
• Basic to advanced computer skills
• Demonstrate the ability to work in a fast-paced environment