Customer Relationship Lead

Responsibilities

• Manage a portfolio of customer accounts, serving as the primary point of contact post-sale
• Drive customer onboarding, ensuring a smooth and successful implementation experience
• Monitor customer health metrics and proactively address risks to retention
• Increase product adoption through training, enablement, and ongoing engagement
• Provide the highest level of customer support by responding promptly, resolving issues effectively, and advocating for customer needs internally
• Conduct regular business reviews to demonstrate value, share insights with internal teams, align product usage, and identify growth opportunities
• Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements
• Maintain accurate customer data, activity tracking, and forecasting in the CRM

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• Minimum 5 years of experience in a customer-facing role, preferably in a B2B environment
• Proven ability to build and maintain strong relationships with clients
• Strong communication and interpersonal skills
• Experience with CRM systems and customer relationship management tools
• Ability to work independently and manage multiple priorities simultaneously
• Passion for live experiences and a commitment to excellence in customer service