Customer Relations Specialist (Part Time, Ogden)

About the role

We have a great part-time opportunity for a Customer Relations Specialist who enjoys learning new things and solving challenging problems while assisting customers with a variety of issues and concerns.

Responsibilities

• Maintaining operations of a customer service center including customer interactions, information, concerns, lost and found, fare media inventory, financial transactions, and coordinating office maintenance.
• Providing customers with up-to-date information about UTA service subjects.
• Handling customer complaints.
• Distributing transit schedules.
• Selling fare media directly and through outlets.
• Working within the organization as a customer advocate to ensure that concerns are addressed and responded to timely.
• Working closely with other department representatives and division leaders to identify root causes of customer service issues and to develop solutions to improve service quality and mitigate problems.

Requirements

• Two years working with the public in customer service.
• Preferred experience in investigating and resolving customer complaints.
• One year experience handling and reconciling cash and being in a position of trust with demonstrated self-management.
• Associate’s degree in Business Management or a related field. (In lieu of a degree, 2 additional years of experience working with the public in customer service will be considered.)
• Basic proficiency in MS Outlook, Word, and Excel.
• Type 40 WPM (ability to speak a second language preferred).
• Valid Utah driver’s license may be required, with no more than 4 moving violations in the past 3 years and no more than 1 violation of driving under the influence of alcohol and/or drugs within the last ten years.
• Initial and annual credit check required.
• Regular and predictable attendance required.

Schedule

• Part-time, Monday through Friday from 2-6pm at our Ogden Transit Center in Ogden.
• Paid training lasts 4-6 weeks; shifts may vary slightly during this period.

Pay

$18.13 per hour.

Benefits

• 11 days of paid time off (6.5 vacation days and 4.5 sick days). Increase in paid time off with tenure at UTA.
• 10 paid holidays and two (2) floating holidays per year.
• Training, development, and career advancement opportunities.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• 457 Contribution Plan, available for immediate contributions and company matching.
• Free transit passes for employees, their spouses, and their dependent children.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile.
• Pet insurance plan options (tailored plan coverage based on pet’s health and needs).