Part-Time Customer Relations Specialist

About the role

We are looking for a Customer Relations Specialist to support excellent customer service, customer retention, and new customer acquisition. You will serve as a main point of contact for customers, handling inbound and outbound sales and service calls, resolving issues, determining customer needs, offering products and services, closing sales, and maintaining accurate customer records.

Responsibilities

• Handle a high volume of incoming calls, ensuring customer service quality, efficiency, and accuracy at all times.
• Maintain in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and policies related to product delivery and service.
• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
• Present a professional, confident, and enthusiastic image to develop trusting relationships with customers.
• Effectively manage customer account data, including setting up new accounts and maintaining related data.

Requirements

• Minimum of 3 years of experience in a customer service role.
• High School diploma or GED preferred.
• Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports.
• Ability to multi-task and prioritize assignments in a team environment.

Benefits

• Competitive pay and annual incentive potential.
• 401(k) Retirement Savings & Investment Plan with Company Match.
• Paid time off, including holidays.
• Generous employee discounts on products and services.

For eligibility and a full list of benefit offerings, visit https://jobs.suburbanpropane.com/benefits/.

About Suburban Propane

Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928. We are a nationwide distributor of propane, renewable propane, renewable natural gas, fuel oil, and related products and services. We also market natural gas and electricity and produce and invest in low-carbon fuel alternatives. We serve approximately 1 million residential, commercial, governmental, industrial, and agricultural customers through about 700 locations across 42 states.