Customer Relations Specialist - Crisis Center

Be the first friendly face that helps calm a crisis and connect individuals to care. As a Customer Relations Specialist at our Behavioral Health Crisis Center, you’ll provide compassionate, person‑centered support to clients and families as they seek behavioral health services. You’ll ensure a smooth check‑in process, accurate information, and timely connection to the right clinician—all while helping create a calm, welcoming environment for those in need. This role is ideal for someone who thrives in a fast‑paced, team‑oriented environment and is passionate about excellent customer service while supporting individuals in behavioral health crisis.

Responsibilities

• Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression.
• Manage check‑in and check‑out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems.
• Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations.
• Monitor waiting areas to support safety, comfort, and timeliness of appointments.
• Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care.
• Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily.
• Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness.
• Serve as facilities captain, coordinating drills and safety checks as assigned.

Requirements

• High School diploma or GED preferred.
• At least one year of experience in customer service.
• Valid driver’s license and agency‑established minimum automobile coverage.

Skills and Knowledge

• Excel at multitasking and remaining calm under pressure.
• Strong communication and interpersonal skills with a customer‑service mindset.
• Dependable, detail‑oriented, and thrive in collaborative settings.
• Motivated by Compass Health’s mission to Inspire Hope, Promote Wellness for those in need of behavioral health support.

Schedule

9:30 am – 6:00 pm, 40 hours weekly.