Customer Relations Specialist
Responsibilities
Maintain operations of a customer service center including customer interactions, information, concerns, lost and found, fare media inventory, financial transactions, and coordinating office maintenance.
Provide customers with up-to-date information about UTA service subjects.
Handle customer complaints.
Distribute transit schedules.
Sell fare media directly and through outlets.
Work within the organization as a customer advocate to ensure that concerns are addressed and responded to timely.
Work closely with other department representatives and division leaders to identify root causes of customer service issues and to develop solutions to improve service quality and mitigate problems.
Requirements
Minimum Qualifications:
- Two years working with the public in customer service.
- One year experience handling and reconciling cash and being in a position of trust with demonstrated self-management.
- Associate’s degree in Business Management or a related field (or 2 additional years of experience working with the public in customer service).
Experience/Education
Preferred experience in investigating and resolving customer complaints.
Basic proficiency in MS Outlook, Word, and Excel.
Type 40 WPM and ability to speak a second language preferred.
Knowledge/Skills
Valid Utah driver’s license may be required, with no more than 4 moving violations in the past 3 years and no more than 1 violation of driving under the influence of alcohol and/or drugs within the last ten years.
Benefits
Health, dental, vision, life/AD&D, short-term and long-term disability insurance, with Flexible Spending and Dependent Care accounts.
Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage.
HSA with company match available to employees enrolled in the HDHP.
Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
Accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
10 paid holidays and two paid (2) floating holidays per year.
Retail options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
Grossly generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD).
Course of study must be approved prior to enrollment.
Training, development, and career advancement opportunities.
Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
Free transit passes for employees, their spouses, and their dependent children.
Employee assistance program – includes counseling, legal services, financial planning, etc.
Pay Rate
$18.13 Per Hour
Work Schedule
The Customer Relations Specialist position is staffed in a Customer Service Center from 5:00 am to 9:00 pm, Monday through Friday.
You may be asked to cover a shift any time during that time window.
Shifts are generally five 8-hour shifts, either 5:30 AM - 1:30 PM , 7:00 AM - 3:30 PM, OR 9:30 AM - 6:00 PM Monday through Friday determined by seniority with a shift bid, which occurs on an as-needed basis.
During your paid training, which lasts 4-6 weeks, you will work from 9:00-5:30, M-F.
Your general work schedule will most likely change after training is completed.
You must be willing to work nights, early mornings, and holidays as needed.
Qualifications
This job requires an initial and annual credit check.
This job requires regular and predictable attendance.
Equal Opportunity Employer
UTA is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity.
Women, minorities, and people with disabilities are encouraged to apply.