Customer Relations Representative - State Farm Agent Team Member
About the role
Generate exceptional customer experiences that support a successful insurance agency. Handle customer inquiries, maintain records, assist with retention strategies, and coordinate with other departments to ensure customer satisfaction.
Responsibilities
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Aid in customer retention strategies.
- Collaborate with other departments to ensure customer satisfaction.
Qualifications
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
About the Agency
Doug has been part of the State Farm family for over 41 years and has proudly served the Braselton community for more than 15 of those years. His deep roots in the area and decades of experience make his agency a trusted resource for clients seeking knowledgeable guidance and personalized service.
The culture at Doug’s office is built around a “family first” mentality — team members support one another both inside and outside the office, and work-life balance is a priority with flexible scheduling available.
If you're looking to join an experienced agency where you'll feel valued, supported, and connected to the community, this could be the ideal environment for you.
Compensation
$48,000.00 - $60,000.00 per year
My Team's Mission
Help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide auto, home, life insurance, and retirement planning services to customers in Duluth, GA.
Agency Information
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.