Customer Relations Representative

Key Responsibilities

• Support customers with product information, order placement, and general service needs.
• Serve as a liaison between customers and internal departments such as marketing, logistics and quality control, etc.
• Manage requests for quotations, enter/update customer orders, and process sample requests.
• Provide proactive communication and problem-solving throughout the sales process.
• Maintain accurate internal documentation and communication records related to customer interactions.
• Manage inventory programs, ensuring alignment with established terms and proactive communication.
• Participate in ongoing training and development initiatives to enhance product knowledge and customer service skills.

Skills And Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal skills with a professional and positive attitude.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Highly organized with strong attention to detail.
• Effective time management and ability to prioritize multiple tasks.
• Comfortable working independently and collaboratively in a team environment.
• Demonstrated problem-solving ability and customer-first mindset.
• Must be able to sit for long periods and occasionally lift up to 20 lbs safely.