Customer Relations Rep II

Primary Responsibilities

• Receive orders via email, EDI or fax, enter into computer system, and finalize according to Dept SOPs.
• Resolve customer inquiries related to orders, products, delivery, etc.
• Ensure effective communication between cross-functional teams, both external and internal, to coordinate order completion and delivery.
• Assist with onboarding new customers.
• Keep customer account notes and contact information up to date.
• Ordering/coordinating product samples.
• Liaison role in handling complaints and damage claims.
• Cross-train co-workers as needed.

Qualifications

• Associates degree and minimum two years Customer Service experience preferred.
• Polished verbal and written communication skills.
• Ability to prioritize work and multi-task with a professional demeanor.
• Takes initiative, well organized, detail-oriented.
• Strong computer skills with proficiency in Microsoft Office (Outlook, Excel, Word).
• Developed sense of urgency to quickly handle time-sensitive issues.
• Works well in a fast-paced, deadline-driven environment.
• Adaptable to change with excellent time management skills and team player attitude.

Pay

$64,000-$70,000 a year*

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s qualifications, in addition to internal equity.

Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities