Customer Relations Manager

About the role

Evaluate office production; revise procedures to improve efficiency of work flow.
Assist the store's Operations Manager in completing customer service calls; provide quick follow up to customer issues.
Reviews all contracts going to Corporate; verifying all paperwork is up to date with the correct financing codes.
Assists in opening and closing of store and performing closing manager sheets.
Helps train Customer Relations Specialist in new procedures.
Ensures total customer satisfaction through courteous service and expedient handling of customer orders, service calls and questions.

Responsibilities

• Evaluate office production; revise procedures to improve efficiency of work flow.
• Assist the store's Operations Manager in completing customer service calls; provide quick follow up to customer issues.
• Reviews all contracts going to Corporate; verifying all paperwork is up to date with the correct financing codes.
• Assists in opening and closing of store and performing closing manager sheets.
• Helps train Customer Relations Specialist in new procedures.
• Ensures total customer satisfaction through courteous service and expedient handling of customer orders, service calls and questions.
• Answers incoming calls with the Big Sandy greeting using proper phone etiquette.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Issue, receive and store material, supplies and equipment according to established company policies and procedures.
• Process cash, checks and credit/gift card transactions, and financing contracts. Counts money to verify amounts and issues receipts for funds received, per company policies and procedures. Post all payments to the custom account in the computer system.
• Endorses any paper check and lists on the deposit slip at the end of the day's business.
• Reconciles the drawer with the CDR (Cash Drawer Report) prior to shift-end and closing.
• Completes each finance contract, using a Financing Coversheet, and lists on the Contract Listing sheet, and places the contract in the Shuttle Mail for filing/funding at corporate.

Requirements

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills
• Basic numerical reasoning skills
• Ability to complete paperwork in an accurate, neat and efficient manner
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills
• Ability to sit, stand, bend, stoop, and reach regularly

Qualifications

• High school diploma or equivalent combination of education and experience
• 3-5 years of related work experience

Skills

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills
• Basic numerical reasoning skills
• Ability to complete paperwork in an accurate, neat and efficient manner
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

Pay

Commensurate with experience.

Schedule

Full-Time/Regular

Company Information

Retail is the #1 private-sector employer in the country. Independent Retail offers a myriad of opportunities for people of all backgrounds.