Customer Relations Coordinator, Safety First

Responsibilities

• Aid in the onboarding of new clients, including communication with laboratories, collection sites, and ordering supplies.
• Sort and distribute incoming Safety First email, responding to all client correspondence within 2 hours.
• Act as a backup liaison with providers, clients, and Medical Review Officer.
• Ensure timely generation of random selections based on Safety First schedules.
• Maintain statistical information for accurate DOT MIS reports.
• Process MRO-reviewable results promptly and report to clients within the specified timeframe.
• Verify the accuracy of information on results and ensure prompt delivery of negative results.
• Daily follow up and document missing chain of custody forms, outstanding affidavits, or problematic specimens.
• Index documents in the Document Management Systems (DMS) on a timely basis.
• Communicate results with the Medical Review Officer and assist in the preparation of Annual Reports.
• Assist in data processing functions, audits, and other clerical duties.
• Train clerical personnel as needed.
• Perform other related duties and special projects as directed.
• Attend meetings as required.

Qualifications/Skills

• A high school diploma with two years of experience in the medical field, preferably in toxicology laboratory, doctor's office, or hospital settings.
• Experience in occupational drug and alcohol testing is preferred.
• Two years of data entry and clerical experience.
• Ability to multi-task and prioritize in a high-pressure, fast-paced environment.
• Proficiency in Microsoft Excel, Word, PowerPoint, and PDF software.
• Accuracy and attention to detail, excellent organizational and communication skills.
• The ability to meet deadlines and handle interruptions.
• A cooperative attitude and self-starter mindset.
• Minimum supervision required to perform the job.

Pay

$20 - $22 per hour plus competitive benefits.

Schedule

This is a full-time (40 hours per week) position.

Benefits

Competitive benefits package offered.

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