Customer Relations Coordinator

Compensation

Base Pay: $20.87 per hour

About the role

The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication at a multimodal transportation terminal, air/ocean branch, or contract logistics site. The role serves as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. Core duties include scheduling, shipment tracking and tracing, customer support, documentation, and financial activities such as accounts receivable, accounts payable, and billing.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in‑person interactions.
• Provide front‑line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).
• Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
• Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and escalate them to operations leadership according to established procedures.
• Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities as assigned.
• Perform all other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.
• Experience: Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training will be provided.
• Core competencies: Strong attention to detail, ability to follow established processes consistently, clear professional written and verbal communication, customer‑focused approach, collaborative teamwork in a fast‑paced, on‑site environment, discretion and confidentiality handling sensitive information.
• Technical skills: Proficient with Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web‑conferencing tools (Teams, Zoom, Webex, etc.).
• Work environment: Ability to commute to and work in a 100% on‑site setting, with occasional travel for related meetings or events.