Safety Customer Relations Coordinator

About the role

The Safety Customer Relations Coordinator serves as the primary point of contact for drivers and agents contacting the Safety Department by phone or email. This position answers routine questions, provides requested information and documents, gathers necessary details, and directs more complex inquiries to the appropriate Safety representative.

Responsibilities

• Respond to incoming Safety department phone calls and emails
• Answer routine questions from drivers and agents
• Gather relevant information to determine the appropriate resource or department contact
• Efficiently route inquiries to the appropriate Safety representative when additional assistance is needed
• Aid with EFS PIN code requests
• Provide front-line support that allows other Safety team members to remain focused on their assigned responsibilities

Requirements

• High school diploma or equivalent
• 6+ months of customer service experience
• Basic computer skills
• Proficiency with Microsoft Outlook, Excel, and Word
• Strong typing skills
• Ability to remain patient and calm under pressure
• Strong problem solving and critical thinking skills
• Top-notch customer service skills
• Collaborative team player and relationship builder
• Excellent time management skills
• Skill to quickly pivot from one task to another and reprioritize throughout the day
• Excellent verbal and written communication skills

Preferred Qualifications

• Experience working in an administrative or office environment
• Bilingual, English/Spanish

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart: People & Leadership, Engaging Job Duties, A Family-Oriented Culture, Positive Work Environment.

What's in it for me?

• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

Schedule

In Person, On Site
Monday - Friday, 8:00am - 4:30pm

Location

Address: 400 West Columbia St, Schuylkill Haven, PA 17972

Physical Demands and Work Environment

The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Position. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Functions This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer.