Customer Relations Coordinator

About the role

As a Coordinator Customer Relations, you will assist in providing our Owners and guests with experiences and events to create memorable vacation memories in a supportive, friendly, and beautiful work environment.

Responsibilities

• Communicate with preview tour customers via telephone before their scheduled arrival and tour date.
• Offer Concierge-style services to guests staying on a promotional vacation package.
• Provide detailed information about property amenities.
• Engage customers in conversation regarding their stay, property services, and area attractions.
• Identify special customer needs and arrange fulfillment upon customer arrival.
• Address customers' service needs in a professional, positive, and timely manner.
• Welcome and greet guests, anticipating and addressing their needs.
• Interact with colleagues and guests professionally and promptly.
• Follow company policies and safety procedures.

Requirements

• Available to work a flexible schedule, including weekends and holidays.
• Able to reach overhead and below the knees, perform bending, twisting, pulling, and stooping.
• Able to stand, sit, or walk for extended periods.
• Lift, carry, push, or pull items weighing up to 10 lbs without assistance.
• Position may require background and drug screening contingent on company policy.

Benefits

• Competitive pay
• Medical, dental, and vision coverage
• 401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Benefit eligibility will vary by position.