Customer Relations Coordinator

About the role

As a Coordinator Customer Relations, you will assist in providing our Owners and guests with experiences and events to make memorable vacation memories in a supportive, friendly, and beautiful work environment.

Responsibilities

• Communicate with preview tour customers via telephone before their scheduled arrival and tour date.
• Offer Concierge-style services to guests staying on a promotional vacation package.
• Provide detailed information about property amenities.
• Engage customers in conversation regarding their stay, property services, and area attractions.
• Identify special customer needs and arrange to have those needs fulfilled upon customer arrival.
• Address customers' service needs in a professional, positive, and timely manner.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Follow company policies and safety procedures.

Requirements

• Available to work a flexible schedule to include weekends and holidays.
• Able to reach overhead and below the knees, perform bending, twisting, pulling, and stooping.
• Able to stand, sit, or walk for an extended period of time.
• Lift, carry, push, or pull items that weigh up to 10 lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Skills

• Excellent written and verbal communication skills.
• Enjoy talking with guests by phone and/or in person.

Benefits

• Competitive pay.
• Medical, dental, and vision coverage.
• 401K opportunities.
• Travel discounts.
• Credit Union Membership.
• Tuition reimbursement.
• Professional counseling and family support.
• Growth and development opportunities.

Benefit eligibility will vary by position.