Customer Relations Collections Specialist

About the role

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe, including drivers, pedestrians, workers, and everyone else at a site we serve.

Responsibilities

• Perform collections aligned to dunning timelines.
• Execute outreach via email, calls, and portals.
• Maintain accurate updates using standardized statuses.
• Resolve customer inquiries and discrepancies timely; document outcomes and next steps consistently.
• Collaborate with the Field, Billing Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly.
• Escalate complex issues to supervisors using standardized templates.
• Establish and maintain effective and cooperative working relationships with customers.
• Communicate with internal and/or external customers.
• Participate in governance calls and daily huddles as required.
• Act as a resource for other functions within AWP.
• Provide training and support as requested.
• Perform other duties and/or special projects as assigned.

Qualifications

• High school diploma or GED required.
• 3–5 years AR/Billing experience preferred.
• Pay application, lien waiver, and contract management experience preferred.
• Strong customer service skills.
• Basic knowledge of accounting principles and terminology; strong math skills.
• Excellent verbal and written communication.
• Problem-solving skills.
• Critical thinking skills.
• Demonstrate high degree of accuracy and attention to detail.
• Excellent organizational skills.
• Outgoing & assertive personality – not afraid to approach individuals.
• Proficiency with Microsoft Office Suite Products (Excel, Word).
• Microsoft Dynamics 365 experience preferred.
• West – Prelude, American Contractor
• North & South – Salesforce, Great Plains
• Mountain – Microsoft Dynamics 365
• Central – TCR, Sage

Benefits

• Comprehensive benefits package including three medical plan options and two dental plan options.
• Additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
• Company-paid life insurance coverage.
• Company-paid long-term disability (LTD) insurance.
• Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Participation in the 401(k) retirement plan with company match.
• Paid Time Off (PTO) and paid holidays.