Customer Relations Specialist

About the role

The Customer Relations Specialist role is an individual contributor and member of the Customer Service team. This position reports directly to the Customer Service Manager.

Responsibilities

• Maintain proactive and effective communication with assigned customers.
• Offering a superb customer experience as it pertains to the entire order management process.
• Ability to know when issues at hand are beyond the Customer Relations Specialist realm of control. Then having the knowledge to know who to connect your customer with to ensure a seamless level of satisfaction.
• Resolve problems promptly & efficiently in a manner that retains and promotes customer loyalty.
• Process Return Material Authorizations (RMA) and coordinate the return and credit process.
• Maintain order review, past due, and other reports as required.
• Continuous improvement mindset. Striving to make daily improvements in regard to process, product, and programs.
• Demonstrate conduct consistent with the Val-Co published core values.

Requirements

• Affiliate degree in business, marketing or related area or minimum of 3 years of work experience in a fast paced-customer service work environment.
• Excellent verbal and written communication skills.
• Self-motivated and resourceful; ability to multitask and manage time appropriately.
• Able to work independently with attention to detail and a high level of accuracy.
• Proficiency in the use of computer software applications including Microsoft Office with an emphasis on Excel and Word.
• Experience in shipping products both domestically and internationally.
• Strong preference for multi-lingual candidates.