Customer Relations Specialist

Overview

We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 125 years of protecting homes and businesses. Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment. You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics, including full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. You’ll also receive opportunities to volunteer and give back. With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed—no industry experience required to start building your career. Plus, pests keep coming back, making our industry recession‑resistant. Ready to start a career with staying power? Apply now!

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows‑based & web‑based system to track routes and optimize current and future schedules (training provided).
• Schedule appointments for technicians to efficiently minimize drive time and/or distance, recommending alternative routes when appropriate.
• Use sharp listening skills and probing questions to identify customer concerns and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate information, including call details, disposition, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and other proprietary information.

We Offer

• Competitive earnings starting at $18 to $25 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

Why Orkin?

• Career potential in a reliable, recession‑resistant industry.
• Service‑oriented mindset that builds loyalty and trust with customers.
• Commitment to personal accountability and team collaboration.
• Opportunities for continuous learning, improvement, and leadership development.
• Company support for community involvement.
• Purpose‑driven mission that values safety, professionalism, empathy, integrity, and innovation.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web‑based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Work Environment

• Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
• Ability to regularly lift and/or move up to 25 pounds.