Customer Relations Specialist

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Maintain efficient routes that reduce drive time for Orkin Pros
• Resolve issues and support overall satisfaction to help your branch maintain and grow customers
• Safeguard customer’s privacy and other proprietary information

Qualifications

• Previous experience in Customer Service or Sales preferred
• A High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently