Customer Relations Associate

Qualifications

• Proven experience in customer service, sales, or related roles, preferably in the automotive industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Willingness to learn our CRM software.
• Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations.
• Bilingual(English/Spanish)
• Must be able to pass pre-employment screen (background)

Benefits

• Monday - Friday 9:30am to 5:30pm
• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

In this role, you'll:

• Customer Support: Provide friendly and professional assistance to customers via phone and email. Address inquiries, resolve complaints, and ensure prompt resolution of customer issues.
• Relationship Management: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively engage with customers to gather feedback and maintain open lines of communication.
• Problem Solving: Identify and address customer concerns or challenges effectively. Utilize critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations.
• Follow-Up: Follow up with customers to ensure their needs have been met and satisfaction has been achieved. Maintain detailed records of customer interactions and resolutions for future reference.
• Process Improvement: Identify opportunities for process improvement and customer service enhancement. Collaborate with cross-functional teams to implement changes and optimize customer relations processes.
• Compliance: Adhere to company policies, procedures, and regulatory requirements at all times. Ensure compliance with industry standards and best practices in customer relations management.
• Feedback Analysis: Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation. Provide insights and recommendations to management for continuous improvement.
• Team Collaboration: Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints.

Pay and Schedule

Pay rate is $20/hr

Fluency in Spanish preferred