CUSTOMER RELATION SPECIALIST
Big Sandy Superstore · Plainfield, IN · 3 mo ago
On-siteOTHRFull-time
Customer Service Office Duties
- Verifies all information related to orders is accurate; identifies and corrects discrepancies.
- Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
- Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
- Completes and processes credit applications, payments and financing paperwork.
- Communicates with internal and external personnel in a professional and timely manner.
- Maintains accurate files and processes in order to maximize productivity.
- Performs clerical support for store staff as needed.
Requirements
- Excellent verbal and written communication, and listening skills
- Basic reading and comprehension skills
- Basic numerical reasoning skills
- Ability to complete paperwork in an accurate, neat and efficient manner
- Demonstrated knowledge of software, including Microsoft Office
- Excellent organizational skills
- Outstanding customer service skills
- Ability to sit, stand, bend, stoop, and reach regularly
Qualifications
- High school diploma or equivalent combination of education and experience
- Previous clerical experience preferred
Pay
- Full-Time/Regular
Schedule
- Not specified
Benefits
- Dental insurance
- Health insurance
- Vision insurance
- Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
- 401K Plan - All administrative fees are paid by the company.
- Employee Stock Option Program
- Paid Time Off - Competitive paid time off policies.
- Employee Discount - Generous employee discount on ALL merchandise.