CUSTOMER RELATION SPECIALIST

Retail Customer Service Office Duties

• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.

Requirements

• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Qualifications

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills
• Ability to sit, stand, bend, stoop, and reach regularly

Benefits

• Employee Stock Ownership Program (ESOP)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance ($10,000 Life Insurance Policy paid in full by the company)
• 401K Plan (All administrative fees are paid by the company)
• Paid Time Off (Competitive paid time off policies)
• Employee Discount (Generous employee discount on ALL merchandise)

Skills

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills
• Ability to sit, stand, bend, stoop, and reach regularly

Pay

• Not specified

Schedule

• Full-Time/Regular

Job Title

CUSTOMER RELATION SPECIALIST - Employee Stock Ownership Program - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Stock options plan - Vision insurance - Wellness resources - #BSSALES Independent Retail offers a myriad of opportunities for people of all backgrounds.