CUSTOMER RELATION SPECIALIST

Benefits

• Employee Stock Ownership Program (ESOP)
• Health insurance (affordable PPO 2000 or HSA 3000 plans)
• Dental insurance (no waiting period)
• Vision insurance (low‑cost coverage)
• Life insurance – $10,000 policy paid by the company
• 401(k) plan (company pays all administrative fees)
• Stock options plan
• Paid time off – competitive policies
• Employee discounts on all merchandise
• Wellness resources
• Opportunity for advancement

Responsibilities

• Verify order information for accuracy and correct discrepancies.
• Complete documentation accurately and efficiently, processing cash balances, deliveries, sales orders, and account balances in compliance with corporate guidelines.
• Provide customer service support by answering phones, managing counter inquiries, processing payments, and resolving customer complaints or questions.
• Complete and process credit applications, payments, and financing paperwork.
• Communicate with internal and external personnel in a professional and timely manner.
• Maintain accurate files and processes to maximize productivity.
• Perform clerical support for store staff as needed.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent; combination of education and experience considered.
• Previous clerical experience preferred.

Skills

• Excellent verbal and written communication, and listening skills.
• Basic reading, comprehension, and numerical reasoning skills.
• Ability to complete paperwork accurately, neatly, and efficiently.
• Proficiency with Microsoft Office and other software.
• Excellent organizational abilities.
• Outstanding customer service skills.

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly.

Position Type

Full‑Time / Regular