Customer Relation Specialist

Key Responsibilities

• Serve as the primary point of contact for customers, providing responsive, professional support for inquiries related to quotes, orders, deliveries, concerns, and complaints.
• Build strong relationships with customers and act as a trusted partner in supporting their business needs.
• Communicate clearly and effectively via email and phone, ensuring customers receive accurate and timely information.
• Enter and manage sales orders in the ERP system, ensuring data accuracy and proper documentation.
• Process new sales orders within 24-48 hours and provide customers with order confirmations and estimated ship dates.
• Manage and track quote requests, providing customers with formal pricing and lead-time documentation.
• Research previous quotes and order history as needed to support customer inquiries.
• Collaborate with internal teams to ensure customer priorities and delivery timelines are met.
• Proactively communicate across departments to resolve issues, address concerns, and maintain customer satisfaction.
• Maintain sales activities and provide insights and feedback to the sales team.
• Support departmental administrative duties and provide backup reception support when needed.

Desired Skills and Experience

• Exceptional communication skills (written and verbal)
• Ability to build strong customer relationships
• Strong problem-solving and investigative skills
• Ability to manage challenging customer situations professionally
• Detail-oriented with a strong commitment to accuracy and quality
• Ability to prioritize, multitask, and maintain urgency in a fast-paced environment
• Ability to work independently and collaboratively within a team
• Willingness to learn technical concepts such as blueprint interpretation
• Basic math proficiency

Technical Knowledge (Preferred)

• Understanding of manufacturing processes, raw materials, and quality control
• Familiarity with ERP systems and order management workflows

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Benefits Information

We offer a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.