Customer Quality Specialist (CQS)

About the role

We are seeking a skilled Customer Quality Specialist (CQS) for our new plant in Columbus, Ohio. This role is pivotal in ensuring the highest standards of quality in our solar products, with a particular focus on customer satisfaction, audits, and complaint handling. The ideal candidate will be responsible for coordinating the quality aspects of our products throughout the entire customer journey, from pre-sales to after-sales service. This includes addressing customer complaints, coordinating audits, and implementing continuous improvement measures to enhance product quality.

Responsibilities

• Responsible for pre-sales, in-sales, and after-sales services for PV module products, including handling overseas customer visits, order business support, and resolving customer supervision and feedback issues.
• Participate in the review of module quality inspection standards, including pre-production confirmation and reviewing technical and quality execution standards.
• Prepare for and receive customer factory audits, coordinating information and assisting during visits.
• Liaise with headquarters on customer management-related tasks, addressing requirements and conveying quality expectations.
• Drive internal improvement based on customer feedback through surveys and corrective actions.
• Build and maintain the brand by maintaining communication with customers and establishing strong relationships.
• Ensure timely completion of assigned tasks from the supervisor.

Qualifications

• Requires a bachelor's degree or equivalent.
• Typically requires 2-4 years of related experience.
• Knowledge of ISO9001 and Microsoft Office preferred.
• Highly developed interpersonal, organizational and communication skills.
• Perfect learning ability and curiosity about new things.
• Strong sense of ambition, self-motivation and self-discipline.

Pay

Competitive pay.

Benefits

• Comprehensive benefits.
• Continuous opportunities for career growth.