Customer Quality Manger

Key Responsibilities

• Serve as the designated quality owner for assigned accounts.
• Act as the main point of contact for all customer quality matters.
• Lead customer quality reviews and support key customer initiatives.
• Interpret and ensure alignment with customer specific quality requirements.
• Ownt the full customer issue lifecycle using methods such as 8D, A3, and DMAIC.
• Lead cross-functional teams in root cause analysis and corrective action.
• Manage containment and communication for escalations and field issues.
• Monitor warranty trends, field performance, and reliability metrics.
• Drive continuous improvement to enhance product reliability and reduce defects.
• Update DFMEA and PFMEA based on customer learnings.
• Support testing and validation for product changes or new designs.
• Participate in NPI programs for assigned customer accounts.
• Ensure PPAP/FAI, control plans, and quality documentation meet customer requirements.
• Support customer audits, FAT/SAT, and other readiness events.
• Maintain customer scorecards and quality dashboards.
• Report on DPPM, warranty costs, and systemic issues.
• Analyze trends to prioritize improvement actions.

Required Education & Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or related field.
• 5+ years of quality engineering experience in manufacturing or HVAC/refrigeration systems.
• Proficiency in structured problem-solving (8D, RCA, CAPA).
• Strong understanding of quality tools: DFMEA, PFMEA, SPC, MSA, control plans.
• Experience engaging directly with customers in a quality role.

Preferred Qualifications

• Six Sigma Green Belt/Black Belt or CQE certification.
• Experience with data center cooling products (chillers, air handlers, thermal systems).
• Experience with field failure analysis and reliability engineering.