Customer Quality Manager International Accounts- Tech Center, Caldwell ID

Summary

The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.

Key Responsibilities

- Ensure customer confidence by attending virtual and in-person meetings or product cuttings with customers. - Assure that customer standards, specifications, policies and procedures are appropriately communicated, interpreted, standardized, and integrated into Simplot Global Potato Quality Systems where necessary and appropriate. Work directly with the factories, Customer Quality Team, and other stakeholders. - Ensure customer confidence by monitoring and responding to complaints and inquiries in a timely manner. Support factory investigations and complaint resolution. Lead communication with the customer, as appropriate and in coordination with the Senior Manager Customer Quality. - Support the Operations Team and factories to help ensure compliance with customer expectations, this includes notifying the factories of updates, trends, and lessons learned. Coordinating training as necessary. Provide leadership on all applicable quality and food safety initiatives. - Collaborate with the internal Sales Team to: - Provide training on quality and specification expectations. - Mitigate issues arising in the market - Facilitate and resolve customer complaints in partnership with sales and factory teams - Support quality improvement or new product development projects to help ensure compliance with regulatory requirements, operational capabilities, and customer expectations.

Typical Education

- Bachelor’s Degree (B.A. or B.S.) from 4-year college or university or equivalent experience.

Relevant Experience

- 5+ years related experience and/or training.

Other Information

Good written and verbal communication skills are necessary. A good understanding of SharePoint, Oracle, SAP and proficient use of MS Word and MS Excel are desired. This is position interacts regularly with international teams and some meetings will be held outside of typical business hours. Travel is expected to be about 40% annual.