Customer Quality Manager

About the role

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Benefits

• Medical
• Rx
• Dental
• Disability
• Life Insurance
• Flexible Spending Accounts
• Retirement Savings Plan
• Education Assistance
• Bonus Plan Eligibility
• Referral Bonuses
• Parental Leave
• On-site Gym & Café

Responsibilities

• Develop and execute the site's quality strategy by leveraging technology, data analytics, and advanced quality performance tools to reduce defects, customer complaints, returns, and overall cost of quality while improving compliance and test performance metrics.
• Provide customer support for quality issues, technical problem solving, and ensure that quality standards are understood, maintained, and adhered to both the plant and customer facilities.
• Provides a connection between the customer and the plant in claims support, technical problem solving, continuous improvement initiatives, and quality performance projects.
• Developing and reviewing processes on the plant floor including proper documentation, while driving quality strategy and improvement initiatives focused on defect reduction and operational excellence.
• Conducting non-conformance investigations and leading root cause analysis activities to drive sustainable corrective actions.
• Documenting deviations and/or conducting failure investigations, as appropriate.
• Developing, coordinating, and providing training on Quality standards and processes for team members while fostering the growth and development of the Quality organization.
• Trains / Coaches Team Members: Supports learning organization initiative through daily teaching / coaching on the shop floor.