Customer Quality Manager

About the Role

Molex is seeking a Customer Quality Manager to lead Customer Complaints and the audit process. This role, based in Fremont, CA, will have one direct report and will lead the resolution of all Optical customer quality complaints. The position involves providing final analysis and documentation, driving customer complaints to resolution, and partnering with internal product teams to contain and improve serious quality defects.

What You Will Do

• Support leadership with resolution activities for customer quality defects and complaints
• Work with account teams (Sales, Marketing, Product Management, Program Management and Advanced Quality) to meet customer quality requirements including product reliability, compliance, safety certification and manufacturing
• Work with account teams to manage project quality review with customer and mitigate quality risks in design-in activities
• Work with account teams for customers' quality surveys and technology audits
• Provide early involvement and collaboration with R&D for key design-in projects
• Take the lead for driving NPI complaint investigation
• Work with account teams and quality groups to handle quality complaints and RMAs from key customers
• Facilitate training, share best practices/lessons learned to understand key customers' needs

Basic Qualifications

• Bachelor's Degree in Engineering discipline or Engineering Management discipline
• Experience working in quality leadership/management
• Experience leading audit
• Experience in monitoring quality for optical products, high tech or semiconductor for datacom industry
• Experience in maintaining Quality System
• Experience with Telcordia, IPC or ISO standards

Preferred Qualifications

• Experience on optical connectivity, cables or similar telecommunication devices
• Experience with Customer Relationship Management
• Fluent in Mandarin

Pay

$150,000 - $180,000 per year. This role is also eligible for variable pay, issued as a monetary bonus or in another form.