Customer Quality Engineer Supervisor

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

About the Role

The Channel Quality Lead – North America is responsible for driving quality performance, complaint reduction, and distributor capability across the Channel Business. The role combines preventive quality leadership, escalation ownership, and people management, while acting as the key quality interface between distributors, Business Units, and TE’s global Channel Quality organization. The position leads a team of two resources in Mexico and focuses on enabling high-quality decision-making, reducing non-actionable complaints, and driving systemic improvements across the Channel. Transactional activities are mostly managed through a centralized Channel Quality Support Operations team.

Reports to: Global Channel Quality Leader
Direct Reports: 2 (Mexico-based)

Responsibilities

• Lead pre-review of complex complaints and improve complaint quality.
• Lead and develop a Mexico-based team.
• Manage escalations and ensure high-quality 8D responses.
• Drive KPI improvement and systemic actions for regional quality performance.
• Improve distributor capability and relationships.
• Guide centralized execution and ensure quality output as the interface to global operations.
• Support global quality initiatives through strategic contribution.
• Oversee the team's effort in understanding and meeting customer requirements.
• Act as a primary contact for customer complaints and escalations.
• Play a key role in driving continuous customer-specific improvements.
• Provide regular updates and insights on customer satisfaction levels to management.

Key Performance Measurements

• Unjustified complaint reduction
• Customer satisfaction improvement
• Distributor complaint quality improvement
• 8D effectiveness and timeliness
• Complaint avoidance through pre-review
• Team performance and development

Skills

• Influencing & Stakeholder Management
• Communication & Executive Presence
• Coaching & Capability Development
• Collaboration & Team Orientation
• Problem Solving & Critical Thinking
• Ownership & Accountability
• Adaptability & Resilience
• Global Mindset & Cultural Awareness

Requirements

• Bachelor’s degree (or local equivalent) in an appropriate field.
• Minimum of 8 years of Quality experience, including customer/channel quality.
• Leadership experience.
• Minimum of 3 years of progressively responsible professional-level experience.

Preferred Qualifications

• Electronics industry experience.
• Six Sigma certification.
• ASQ certifications.
• Global matrix experience.

About TE Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal, and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries.

Pay

Competitive base salary: $80,500–$100,600 (subject to change dependent on physical location). Total compensation includes base salary, incentives, and benefits.

Benefits

• Comprehensive health insurance
• 401(k) plan
• Disability and life insurance
• Employee stock purchase plan
• Paid time off
• Voluntary benefits