Customer Quality Engineer

About the role

UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. Join us today as a Customer Quality Engineer in Phoenix, AZ!

Responsibilities

• Manage customer quality issues
• Define and implement production part qualification requirements based on thorough understanding of customer quality requirements
• Report into Site Quality Head and support operations team to understand customer requirements
• Manage customer audits, schedule, lead, follow up, and close out all audit actions
• Act as the first point of contact for customer compliance, product quality, and process quality issues, partnering with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management
• Meet/exceed all goals and objectives for: Customer Quality Scorecards, Customer QMS & technical audits and action plan completion, Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics, effectively interface with Customer to notify material purge/recalls & problems, drive problem solving (8D) on all negatively impactful quality escapes to Customer, create various presentations and action plans to meet Customer & UCT communication needs

Requirements

• Minimum of a Master's degree in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus
• Registered ISO 9001 auditor with experience a plus
• 1+ years of experience in Functional management, compliance Engineering, Operations, Quality or Reliability
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving
• Experience with the ISO 9001 standard is required
• Experience managing critical customer communications
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools

Qualifications

• Strong communication, leadership, & management skills

Skills

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement

Benefits

UCT is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

Pay

N/A

Schedule

N/A