Customer Quality Engineer

Responsibilities

• Facilitate clear verbal and written communications between the organization and customers.
• Ensure excellent and timely corrective-action (ex: 8D) responses to customer concerns.
• Travel to key customer locations for improvement activities and issue resolution.
• Manage issue-containment efforts both at customer locations and within the organization.
• Manage and maintain customer scorecards.
• Utilize robust root-cause analysis techniques to promptly address issues with customers and internal processes.
• Apply critical thinking to analyze complex quality problems and develop effective preventive solutions.
• Lead and actively participate in continuous improvement initiatives to enhance quality and efficiency.
• Facilitate internal problem-solving activities, providing guidance and hands-on coaching to cross-functional problem solving teams.
• Support Quality Technicians in tasks such as gauge management, part and process measurements, and new launch activities.
• Collaborate with cross-functional teams to ensure smooth execution of production processes and launches.
• Provide technical support for quality-related tasks during production and launch activities.
• Aid in quality training for the organization, ensuring adherence to quality standards and procedures.
• Participate in Layered Process Audits across multiple shifts to maintain quality standards.

Qualifications

• Bachelor’s Degree in Quality, Engineering, or related field, or equivalent combination of education, training, and/or work experience in lieu of a degree.
• Minimum of 5 years of experience in Manufacturing.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to handle confrontation with high acumen in communication strategies.
• Willingness and ability to travel on short notice and occasionally overnight.
• Proficiency in utilizing standard quality tools and documentation, including but not limited to SPC, MSA, FMEA, Control Plans, Six Sigma methodologies, Pareto Analysis, APQP, PPAP, with familiarity in ISO9001/IATF16949 standards.
• Completion of VDA 6.3 and/or IATF 16949 Internal Auditor training is preferred.
• Injection molding experience is a plus.