Customer Quality Engineer

About the role

UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. Join us as a Customer Quality Engineer in Phoenix, AZ!

Responsibilities

• Manage customer quality issues.
• Define and implement production part qualification requirements based on thorough understanding of customer quality requirements.
• Report into Site Quality Head and support operations team to understand customer requirements.
• Manage customer audits, schedule, lead, follow up, and close out all audit actions.
• Act as the first point of contact for customer compliance, product quality, and process quality issues, partnering with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
• Meet/exceed all goals and objectives for customer quality scorecards.
• Complete customer QMS & technical audits and action plans.
• Effectively manage 8Ds and meet all cycle-time metrics for customer reported defects.
• Interface with customers to notify material purges/recalls and problems.
• Drive problem solving (8D) on all negatively impactful quality escapes to customers.
• Create various presentations and action plans to meet customer and UCT communication needs.

Qualifications

• Minimum of a Master's degree in Engineering or equivalent technical discipline is required, with a Mechanical engineering background being a plus.
• Registered ISO 9001 auditor with experience is preferred.
• 1+ years of experience in functional management, compliance engineering, operations, quality, or reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

Skills and Abilities

• Skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.

Benefits

UCT is an equal-opportunity employer committed to providing an inclusive and respectful workplace. We are dedicated to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.