Customer Quality Engineer

About the role

We are looking for a Customer Quality Engineer to join the Electroncis team, reporting directly to the Quality Manager. This position is based at our office in Southfield.

Responsibilities

• Serve as the primary interface for customer quality issues, inquiries, and escalations across the North America region.
• Lead corrective and preventive action processes in response to customer complaints, field returns, and audit findings.
• Cookordination with manufacturing, engineering, and supply chain teams to ensure effective root cause analysis and implementation of solutions.
• Analyze customer quality data, trends, and performance metrics to guide process improvements.
• Conduct customer visits, and quality reviews as required.
• Report regularly to management on customer satisfaction, key issues, and improvement outcomes.

Qualifications

• Bachelor’s degree in Engineering, Electronics, or related field.
• 5+ years experience in customer quality management, preferably within electronics manufacturing in the North America region.
• Strong knowledge of quality tools and methodologies (e.g., Six Sigma, 8D, Root Cause Analysis).
• Familiarity with industry regulations and standards.
• Excellent communication, negotiation with customers.
• Proficient in English and Spanish, language skills are a plus.
• 5S

Other skills we would welcome

• Analytical mindset, problem-solving skills
• Customer-oriented approach
• Attention to detail
• Leadership and cross-functional collaboration
• Adaptability in a dynamic, multicultural environment