Customer Quality Engineer

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. Job Title: Quality Customer Engineer (but we must not repeat as heading). So we start with maybe a short paragraph for metadata? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short

with location, maybe job code, etc. But we should preserve all substantive information; we can include location, maybe job code, etc in a paragraph. We need sections: About the role? The posting includes "JOB DESCRIPTION Role and Responsibilities". Could treat that as About the role? Actually they have "Role and Responsibilities" heading. We can map to

About the role

or

Role and Responsibilities

? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings. So we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include if posting has real specific content. Let's extract content: - About the role: maybe a brief summary: "Serve as the primary point of contact for clients regarding quality issues..." etc. Could be under About the role. - Responsibilities: list of duties: Customer Advocacy, Root Cause & Troubleshooting, Compliance & Deliverables, Corrective Actions, Continuous Improvement, Warranty Analysis, Customer Experience, Cross-Functional Collaboration, Documentation & Reporting, Test, Process Robustness. These are responsibilities. - Requirements: Education and Experience Requirements: Education: Bachelor’s degree in Engineering (Mechanical, Industrial, or Manufacturing), Quality Management, or a closely related technical field. Experience: 3 to 6 years of experience in quality control, assurance, or manufacturing. - Qualifications: maybe not separate; could be same as Requirements? The posting includes "Education And Experience Requirements". Could treat that as Requirements. Qualifications maybe not present separately; but we have "Skills" section. - Skills: Technical Skills: Deep understanding, statistical process control (SPC), measurement system analysis (MSA), and interpreting engineering blueprints. Soft Skills: Exceptional written and verbal communication skills, negotiation abilities, and the capacity to lead cross-functional teams in high-pressure situations. - Benefits: The posting lists: Competitive salary and benefits package, Opportunities for professional development and growth, A dynamic and collaborative work environment focused on innovation and continuous improvement., Flexible PTO, Paid holidays, Prescription Drug Plans, Retirement Savings Plan (401k), Basic Life Insurance, Employee Referral Program. - Pay: The posting includes: "One element in our total compensation package is base pay. The starting base pay for this role is $70,000 to $80,000 per year." So we have Pay section. - Schedule: Not mentioned explicitly. There's no schedule info. So we should not include Schedule section. Also we might include a short paragraph for metadata: Location: Liberty SC Facility, Travel Required Occasional, etc. Could be included in a

before sections. We must not include boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we need to remove Equal Opportunity Statement, ITAR Statement, Notice to Staffing Agencies, etc. Also remove "Reviewed By Jose de Anda Date 6/29/2026 Date Approved by: Last Updated By". Also remove "Will train applicant: Yes Posting Expires External posting URL: Internal Posting URL". Also remove "Job code/Req#:". Also remove "HR Contact Teresa Owens". Also remove "Date Posted". Also remove "Competitive salary and benefits package" maybe part of Benefits but we already have that. We need to preserve all substantive information: location, travel required occasional, maybe job code? The instruction says fold minor metadata into a short

or drop it. So we can include location and travel required in a short paragraph. Let's craft:

Location: Liberty SC Facility. Travel required: occasional.

Maybe also include job code? Not needed. Now sections:

About the role

Serve as the primary point of contact for clients regarding quality issues, concerns, and feedback.

But we might combine more about role: maybe also mention "Work with manufacturing and design teams to prevent process variations and improve overall product reliability." That's more responsibility. But we can keep About the role as a brief overview. Better: About the role could be a paragraph summarizing the role: "The Quality Customer Engineer acts as the primary liaison for customer quality issues, drives root cause analysis, ensures compliance, leads CAPA, and supports continuous improvement." We need to preserve all substantive info; we can't invent but we can paraphrase? The instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should not paraphrase away detail; we need to keep the details. However we can combine multiple bullet points into a paragraph as long as we keep the info. It's okay to rephrase? The instruction says do not invent or summarize away detail. Summarizing might be okay if we keep all details? Safer to keep as list items under Responsibilities. For About the role we could just have a short sentence: "The Quality Customer Engineer serves as the primary point of contact for clients regarding quality issues, concerns, and feedback." That's directly from the posting. That's fine. Now Responsibilities: we need a

• list. Include each responsibility as separate bullet. List from posting: - Customer Advocacy: Serve as the primary point of contact for clients regarding quality issues, concerns, and feedback. - Root Cause & Troubleshooting: Apply structured problem-solving methodologies (e.g., 5-Whys, Fishbone diagrams, Six Sigma) to resolve field failures and internal defects. - Compliance & Deliverables: Oversee quality documentation and ensure alignment with regulatory requirements from QMS and specifically AS9100. - Corrective Actions: Develop, track, and implement CAPA (Corrective and Preventive Action) plans to stop defective parts from reaching the customer. - Continuous Improvement: Work with manufacturing and design teams to prevent process variations and improve overall product reliability. Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer and support effective and appropriate change management, in accordance with agreed upon customer requirements. - Warranty Analysis: Monitor field warranty data, RMA (Return Merchandise Authorization) processes, and customer scorecards to mitigate financial impacts. Develop Pareto of customer complaints and set up a corrective action plan. - Customer Experience: Develop customer relationships and communication channels to improve rapid response to customer Quality technical requests. - Cross-Functional Collaboration: Relay customer feedback and usage data to product and engineering departments to prioritize system improvements, feature requests, and bug fixes. - Documentation & Reporting: Maintain a technical knowledge base (FAQs, troubleshooting steps) and compile reports detailing the nature and frequency of technical issues. - Test: Overseeing inspection and test processes to assure customer requirements. - Process Robustness: Performs quality reviews of catalyst design-FMEA for compliance with stated customer requirements, specifications, and quality records. We need to ensure we keep the exact phrasing? Not required but preserve substance. We'll keep as is. Now Requirements: Education and Experience Requirements. We can have:

  Requirements

  • Education: Bachelor’s degree in Engineering (Mechanical, Industrial, or Manufacturing), Quality Management, or a closely related technical field.
  • Experience: 3 to 6 years of experience in quality control, assurance, or manufacturing.
  Now Qualifications: Not separate; maybe we can skip. Now Skills:

  Skills

  • Technical Skills: Deep understanding, statistical process control (SPC), measurement system analysis (MSA), and interpreting engineering blueprints.
  • Soft Skills: Exceptional written and verbal communication skills, negotiation abilities, and the capacity to lead cross-functional teams in high-pressure situations.
  Benefits
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and collaborative work environment focused on innovation and continuous improvement.
  • Flexible PTO
  • Paid holidays
  • Prescription Drug Plans
  • Retirement Savings Plan (401k)
  • Basic Life Insurance
  • Employee Referral Program
  Now Pay:

  Pay

  The starting base pay for this role is $70,000 to $80,000 per year.

  We could also mention that compensation decisions based on factors etc. That's substantive. Should we include? The posting includes details about compensation decisions. That is substantive. We should preserve. So we can add a paragraph after the base pay line: "Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining us, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company." Also note about updates to salary ranges. We can include that. Thus Pay section could have multiple paragraphs. Now Schedule: not present, so omit. Now we need to output only HTML fragment, no markdown fences. Let's assemble:

  Location: Liberty SC Facility. Travel required: occasional.

  About the role

  Serve as the primary point of contact for clients regarding quality issues, concerns, and feedback.

  Responsibilities

  • Customer Advocacy: Serve as the primary point of contact for clients regarding quality issues, concerns, and feedback.
  • Root Cause & Troubleshooting: Apply structured problem-solving methodologies (e.g., 5-Whys, Fishbone diagrams, Six Sigma) to resolve field failures and internal defects.
  • Compliance & Deliverables: Oversee quality documentation and ensure alignment with regulatory requirements from QMS and specifically AS9100.
  • Corrective Actions: Develop, track, and implement CAPA (Corrective and Preventive Action) plans to stop defective parts from reaching the customer.
  • Continuous Improvement: Work with manufacturing and design teams to prevent process variations and improve overall product reliability. Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer and support effective and appropriate change management, in accordance with agreed upon customer requirements.
  • Warranty Analysis: Monitor field warranty data, RMA (Return Merchandise Authorization) processes, and customer scorecards to mitigate financial impacts. Develop Pareto of customer complaints and set up a corrective action plan.
  • Customer Experience: Develop customer relationships and communication channels to improve rapid response to customer Quality technical requests.
  • Cross-Functional Collaboration: Relay customer feedback and usage data to product and engineering departments to prioritize system improvements, feature requests, and bug fixes.
  • Documentation & Reporting: Maintain a technical knowledge base (FAQs, troubleshooting steps) and compile reports detailing the nature and frequency of technical issues.
  • Test: Overseeing inspection and test processes to assure customer requirements.
  • Process Robustness: Performs quality reviews of catalyst design-FMEA for compliance with stated customer requirements, specifications, and quality records.

  Requirements

  • Education: Bachelor’s degree in Engineering (Mechanical, Industrial, or Manufacturing),