Customer Quality Engineer

Responsibilities

• Drive continuous quality improvements by leveraging customer feedback on both production and qualification materials
• Schedule and host customer audits, particularly for automotive customers. Oversee the integrity of Certificates of Analysis (COA) and ensure ongoing compliance with Customer Specific Requirements (CSRs)
• Oversee and provide guidance for Product Change Notifications (PCNs) and Product Change Information Note (PCIs), managing them through to customer approval
• Implement and oversee processes required to assess and improve Manufacturing Readiness maturity, including internal Production Part Approval Process (PPAP) requirements
• Oversee the end-to-end Customer RMA process, including logistics, root cause investigation, and documentation. Review RMA requests, initiate Halo Issue Resolution (HIR) processes, and ensure findings are communicated to internal teams and management
• Track customer-initiated nonconformance reports, communicate findings, and report on corrective actions to upper management

Requirements

• B.S. in an Engineering discipline
• 5+ years of experience in a quality engineering role, preferably in a high-volume semiconductor or automotive manufacturing environment
• Demonstrated experience with Quality Management System standards, specifically ISO9001 and IATF 16949
• Deep familiarity with standard quality tools, including MSAs, DOE, FMEAs, 5 Whys, 8D, and SPC
• Proficient with data analysis and statistical software (e.g., JMP, Minitab)
• Strong communication and interpersonal skills, with a proven ability to lead cross-functional teams and drive continuous improvement

Qualifications

Preferred Qualifications:

• Proficiency with data analysis and statistical software (e.g., JMP, Minitab)
• Experience with standard quality tools, including MSAs, DOE, FMEAs, 5 Whys, 8D, and SPC

Pay

$130,000 - 145,000 Base Salary

Schedule

N/A