Customer Quality Engineer

At CS Power Systems, we’re on a mission to transform lives by delivering clean, solar‑powered electricity to millions worldwide. As a cutting‑edge division of Canadian Solar—a global leader founded in 2001—we manufacture high‑performance solar panels, inverters, and advanced energy storage solutions. Our deep commitment to sustainability drives innovative technologies that power a brighter, greener future across the Canadian Solar ecosystem, including CS Power Systems, CSPowerTech, e‑STORAGE, Recurrent Energy, MSS, and CSI Solar.

Position Title: Customer Quality Engineer

Department: Quality

Reports To: Quality Supervisor

Responsibilities

• Analyze customer complaints, quality data, issue trends, service history, and repeated problems to support root‑cause analysis and continuous improvement.
• Coordinate with Quality, Production, Engineering, Warehouse, Logistics, Sales, and other cross‑functional teams to solve customer issues.
• Coordinate and manage external labor, contractors, or service partners during field activities when assigned.
• Manage after‑sales quality projects, including action plans, timelines, risk tracking, milestone follow‑up, and final closure.
• Balance customer satisfaction, company cost, schedule, quality impact, and business priorities when supporting issue resolution.

What Makes This Role Great for New Graduates

• Build real engineering experience from day one.
• Work directly with experienced engineers and manufacturing leaders.
• Develop project‑management, problem‑solving, and customer‑facing skills.
• Learn advanced manufacturing processes within the rapidly growing renewable energy industry.
• Gain exposure to production, quality systems, logistics, engineering, and operations.
• Grow into future engineering and leadership opportunities within Canadian Solar.

Qualifications and Experience

• Bachelor’s degree in Engineering, Data Analytics, Business Management, or another related technical or business discipline.
• Strong analytical and problem‑solving skills.
• Excellent communication and teamwork abilities.
• Self‑motivated with a willingness to learn and take initiative.
• Comfortable working in a fast‑paced manufacturing environment.
• Proficiency with Microsoft Excel, PowerPoint, Outlook, and other business software.