Customer Quality Engineer

We need to output HTML fragment with sections: About the role? Actually the posting includes sections: What We Do, What We Value, What You Will Do, How Will You Do It, Why you are right for the job, What To Expect, PERKS OF JOINING OUR TEAM! Also includes Expected Compensation. We must use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). However we must map content to appropriate headings. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we should use those standard headings when applicable, but we can also use other headings if they match content? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they want us to use those exact headings when we have content for those categories. But we can also create other headings if needed? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those as possible headings. Probably we should map content to these categories: About the role (maybe from What We Do/What We Value?), Responsibilities (What You Will Do + How Will You Do It), Requirements/Qualifications (Why you are right for the job), Skills (maybe part of Requirements), Benefits (PERKS OF JOINING OUR TEAM!), Pay (Expected Compensation), Schedule (maybe not present). We should only include sections when posting has real specific content. No schedule info, so omit Schedule. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to preserve all substantive information. So we need to include details from each section. Let's extract: About the role: Could combine What We Do and What We Value? Actually "What We Do" describes company. "What We Value" describes values. Could be "About the role" maybe not exactly. But we could create an "About the role" section summarizing the role description: "Aspen is looking for an engaging, motivated, and dynamic Customer Quality Engineer to provide technical support to external customers in Aspen’s Aerogel Material business." That's from What You Will Do. But maybe better to put that under About the role. Responsibilities: combine What You Will Do and How Will You Do It (detailed duties). We'll list as

• . Requirements/Qualifications: from Why you are right for the job (education, experience, certifications, travel). Also maybe from What To Expect (physical demands) could be part of Requirements? But physical demands is more about work environment; could be separate but we don't have a heading for that; maybe we can include under Responsibilities? Not needed. We'll keep Requirements/Qualifications. Skills: maybe we can extract specific skills: Presentation and MS Office skills, Statistical Analysis Software JMP or Minitab, Excellent communication skills, etc. Could be under Skills. Benefits: PERKS OF JOINING OUR TEAM! includes benefits list. Pay: Expected Compensation: Between $105,000 and $125,000 USD/year based on experience. Schedule: not present, omit. We must not include filler like "commensurate with experience" etc. The pay range is specific, good. We need to ensure we don't include boilerplate like "Reasonable accommodations may be made..." etc. That's from What To Expect (Physical Demands and Work Environment) includes some legal text. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Reasonable accommodations may be made..." is likely boilerplate; we should remove it. Also the sentence about "Nothing in this job description restricts management’s right..." is boilerplate. Remove. We need to preserve substantive info: physical demands list (Frequently required to stand, walk, occasionally sit, etc.) That's substantive? It's part of What To Expect. Might be considered relevant. We'll keep that as part of Requirements or maybe a separate section like "Work Environment". But we don't have a heading for that; we could include under Requirements as a list. We must not invent or summarize away detail. Keep all details. Let's extract each piece. What We Do: - Aspen is a technology leader in sustainability and electrification solutions. - The Company's aerogel technology enables its customers and partners to achieve their own objectives around the global megatrends of resource efficiency, e-mobility, and clean energy. - Aspen's PyroThin® products enable solutions to thermal runaway challenges within the electric vehicle ("EV") market. - The Company's Cryogel® and Pyrogel® products are valued by the world's largest energy infrastructure companies. - Aspen's strategy is to partner with world-class industry leaders to leverage its Aerogel Technology Platform® into additional high-value markets. - Aspen is headquartered in Northborough, Mass. What We Value: - At Aspen, our values reflect who we are and how we work both with each other and our customers, suppliers, and communities. - They shape our interactions, guide our decisions, and inspire us to bring our best. - Whether collaborating internally or externally, our values drive us to make a meaningful impact within Aspen and in all our relationships. - Aspen’s CORE Values - We Do the Right Thing - We are Problem Solvers - We are Allies - We Drive Forward What You Will Do: - Aspen is looking for an engaging, motivated, and dynamic Customer Quality Engineer to provide technical support to external customers in Aspen’s Aerogel Material business. - The Customer Quality Engineer plays a key role in being the face of the Quality organization in day-to-day engagement with customers. - The Customer Quality Engineer is responsible for establishing a positive working relationship with strategic customers to drive quality improvements. - The Engineer shall represent the Voice of the Customer related to quality issues. - The customer service level shall be aligned with Aspen’s strategic direction and priority. - This is a fully remote position that may be based in either the United States or Mexico. - Candidates must be authorized to work in their country of residence and meet applicable employment requirements. How Will You Do It: We need to parse bullet points. List them: - Customer facing responsibilities: With the Quality Manager of the Site is the main contact with the customer when a Quality Issue is issued. - Responsible to Manage APQP, 0K and warranty claims. - With support of the Liaison Engineers and Quality Management ensure proper negotiation with customers about quality claims, ppm’s and customer quality charge backs. - Responsible to keep up to date the following KPI: Customer Complaints, 8d closure and responsiveness , sorting and customer charge backs. - Responsible to keep up to date the warranty System Portal (when applicable) - Expert on problem solving tools as: 8d, DMAIC, FTA etc. - Quality subject matter expert for a group of products in manufacturing. - Provide onsite support, as needed. - Primary technical point of contact for customer complaints, changes to existing products and PPAP submittals. - Lead role in driving timely customer complaint closure within Aspen - Customer Score Card/Satisfaction – Responsible for monitoring, tracking, and driving improvement in the customer score card related to product and delivery issues - Customer Specific Requirements – intimate knowledge of requirements and translate/communicate requirements within Aspen and assure compliance - Customer Audits – Responsible for coordination of audits and leading closure of findings. - Responsible to define and manage the support on site with customer through the liaison engineers and third sorting companies. - Responsible to Manage with the Aspen Sites the approval and forecast calculation for the total cost of sorting activities in customer sites. - Responsible to follow with the Aspen Sites the Closure of the 8d to the programs assigned to his / her role. - Internal - Aspen responsibilities: - Responsible to Lead AIMS and CAPA process to all the programs assigned to their role. - Understand the customer application and product requirements. Translate and communicate the requirements into Aspen’s product design and manufacturing activities to drive improvement and customer satisfaction. - Actively participate in Aspen’s Product Development and APQP process, representing the voice of the customer. - Lead and coordinate cross functional activities targeted at customer complaints resolution and customer facing quality improvement programs - Engage in customer calls and meetings on program development, launch, and iteration. - Participate in RFQ’s for new programs as the quality representative - Performs other related duties as assigned by management. - Adopt and follow Aspen’s core values of Safety, Quality, Integrity, Teamwork, Customer and Innovation on both a personal and professional level. Why you are right for the job: - Bachelor's Degree (BA) in engineering or related discipline from four-year college or university, or equivalent combination of education and experience. - Desire to have masters. - Minimum 4 years as Quality Engineer, or equivalent experience within a manufacturing company. - Track record in quality improvement through the use of the DMAIC process, 8D, 5 Why’s, SPC and GR&R. - Six sigma Green Belt certified, desire to be black belt. - Presentation and MS Office skills (excel/power point), Statistical Analysis Software JMP or Minitab - Excellent communication skills that focus on clarity and simplicity, both written and oral. - Certifications: Internal Auditor IATF 16494:2016 and VDA 6.3 & 6.5 Certified; Quality System Management. - Willingness to travel approximately 30% as needed. What To Expect: - Physical Demands and Work Environment: - Frequently required to stand - Frequently required to walk - Occasionally required to sit - Occasionally exposed to wet and/or humid conditions (non-weather) - Occasionally works near moving mechanical parts - Occasionally works around fumes, airborne particles, or toxic chemicals - The employee must occasionally lift and/or move more than 10 pounds. - The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We should remove the boilerplate sentences: "The above is intended to describe..." and "Nothing in this job description restricts..." and "Reasonable accommodations may be made...". Keep the bullet list. PERKS OF JOINING OUR TEAM!: - Aspen is committed to offering a comprehensive benefits package, a positive and productive work environment, encouraged work/life and family balance, and opportunities for growth and development, in a culture that is focused on inclusion, sustainability, and working together to solve the world’s toughest challenges. - Aspen is proud to offer a competitive benefits package including Medical, Dental, Vision, Tuition Reimbursement, Paid Holidays, Sick Time, and PTO. - In addition, we also offer 401k Employer Match, Life and Disability Insurance, and other benefits. Expected Compensation: - Between $105,000 and $125,000 USD/year based on experience. Now we need to map to headings. Possible sections:

  About the role

  - could include What We Do and What We Value? Or maybe we split: About the role could be a brief description of the role (What You Will Do first sentence). But we also have company info. The instruction says use those headings as examples; we can use About the role for company overview. Let's put company overview (What We Do and What We Value) under About the role.

  Respons