CUSTOMER PROJECT MANAGER- Little Rock Service Center

Dassault Falcon Jet is hiring a full-time Customer Project Manager (CPM) responsible for monitoring schedules, budgets, personnel, and quality.

About the role

The Customer Project Manager provides business support to the maintenance operation prior to aircraft arrival, coordinates all customer requirements associated with planned work scope, and serves as the single point of contact for the customer. This position ensures all customer issues are addressed through collaboration with operations and provides timely, accurate invoicing for services. The role significantly impacts customer satisfaction through sensitive issue resolution.

Responsibilities

• Interprets and applies contract requirements and special programs.
• Ensures cost and selling prices are fair, accurate, and provide a reasonable profit to the facility.
• Drives activities needed to meet commitments and monitors hours applied to the work scope to ensure alignment with the proposal.
• Ensures milestones are achieved to keep the work scope on track and develops recovery plans when off track.
• Communicates and collaborates with interfacing departments to ensure smooth and efficient execution of the work scope and manages the Crew Chief.
• Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, processes, and information to meet customer satisfaction objectives.
• Monitors pricing and pricing policies and provides recommendations for program pricing issues; supports administration of warranty claims.
• Participates in pre-arrival, customer arrival briefing, and departure debrief meetings.
• Monitors the processing of the aircraft work order to ensure accurate and timely invoicing.
• Documents and coordinates work arising from debrief and/or aircraft inspection and maintenance.
• Greets aircraft upon arrival on respective shift and maintains single point of contact for the customer on shift.
• Monitors work in progress and ensures adequate supervision is applied to each work project.
• Assists departments to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies, and clean.
• Utilizes Siebel to document customer information.

Requirements

• Minimum of five (5) years of experience working in a corporate aircraft environment.
• Proven ability to manage and direct projects.
• Proven ability to organize, manage, and follow up on complex projects.
• Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a professional manner.
• Associate’s degree in a related field or equivalent.
• A&P license preferred.