Customer Project Manager

Location: Lancaster, NY (Onsite, five days per week)

Up to 20% domestic and international travel required.

About the role

The Customer Project Manager oversees customer projects from proposal through deployment, ensuring successful execution of project plans while maintaining high levels of customer satisfaction. This role serves as the primary liaison between Motivair and the customer, coordinating cross-functional teams and managing project scope, schedule, budget, and risk throughout the project lifecycle.

Responsibilities

• Lead projects from sales proposal through deployment using established project delivery processes.
• Develop and manage comprehensive project plans, including scope, objectives, resources, schedules, milestones, and deliverables.
• Serve as the primary customer interface throughout project execution, fostering strong customer partnerships and ensuring customer expectations are met.
• Coordinate effectively with cross-functional teams, including Sales, Application Engineering, Product Development, Production, Service Engineering, and Supply Chain.
• Ensure customer requirements, technical specifications, schedules, and budgets are clearly defined and communicated across all stakeholders.
• Facilitate regular project team meetings to drive communication, resolve challenges, and monitor project progress.
• Monitor project budgets, contractual obligations, risks, and timelines to ensure successful execution.
• Lead multiple projects simultaneously, ranging from $200K to $10M+ in project value.
• Support pre-execution planning activities, including quote reviews and proposal development.
• Manage post-execution and customer acceptance activities to support successful project closeout and customer satisfaction.
• Identify potential project risks and implement mitigation strategies to maintain project objectives.
• Drive continuous improvement initiatives focused on process optimization, operational efficiency, and waste reduction.
• Evaluate project outcomes, capture lessons learned, and implement best practices for future projects.
• Make independent project decisions and communicate recommendations effectively to customers and internal leadership.

Requirements

• Bachelor's degree in Project Management, Business Administration, Engineering, or a related field.
• 5+ years of project management experience with a demonstrated track record of successfully delivering projects.
• Experience managing complex customer-facing projects involving multiple stakeholders.
• Strong organizational, communication, leadership, and interpersonal skills.
• Proficiency with project management tools and software.
• Strong problem-solving, decision-making, and risk management capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Background in data center infrastructure, thermal management, cooling systems, or HVAC.
• Experience managing manufacturing, industrial, or engineered equipment projects.
• PMP, CAPM, or other project management certifications.
• Experience working with Motivair products or liquid cooling solutions.

Pay

For this U.S.-based position, the expected pay range is USD 101,600 - USD 152,400 per year, including base pay and short-term incentives. Individual pay is determined by performance, knowledge, job-related skills, experience, and relevant education or training.

Benefits

• Medical, dental, vision, and basic life insurance with member reward points.
• Benefit Bucks and flexible work arrangements.
• Paid family leave and well-being programs.
• 12 holidays per year and 15 days of paid time off annually.
• 401(k) with company match and company share ownership.
• Performance discussions and global career opportunities.
• Access to learning platforms like Coursera and the Schneider Career Hub.
• Volunteer leave and community support programs through the Schneider Electric Foundation.
• Military leave benefits.