Customer Project Manager A, New Business Services

Responsibilities

• Reviews customer requests to determine project scope, service classification, and applicable gas and electric requirements; coordinates with operations for planning and scheduling.
• Presents accurate project status updates to operations for staffing, budgeting, and material planning.
• Prepares and presents technical information on service classifications, load studies, equipment, and energy concepts; maintains detailed project notes and communicates updates to customers and contractors.
• Stays current on gas and electric technologies and alternative energy solutions through ongoing professional development.
• Develops close working relations with consulting engineers, architects, individual customers, land developers/builders, and other key individuals to keep abreast of proposed or existing planned expansions to provide adequate and timely energy service to the customer.
• Ensures compliance with codes, tariffs, policies, and standards; inspects contractor work for adherence to specifications.
• Acts as a liaison between the company and customers, ensuring clear communication and timely responses to maintain a positive experience.
• Promotes cross-departmental collaboration, tracks KPIs, and supports continuous improvement initiatives.
• Demonstrates leadership and initiative by identifying process improvements or efficiencies.
• Participates in emergency response, regulatory proceedings, and other company-wide initiatives as required.

Qualifications

• Required Education/Experience: Bachelor's Degree and 3 years Relevant work experience in either project/program management, electric or gas service installations, and/or service-related construction or Associate's Degree and 4 years Relevant work experience in either project/program management, electric or gas service installations, and/or service-related construction or High School Diploma/GED and 5 years Relevant work experience in either project/program management, electric or gas service installations, and/or service-related construction.
• Strong interpersonal skills necessary to interact with customers and act as a Company liaison regarding all energy related matters, required.
• Well-organized, detail-oriented and flexible to handle multiple assignments and meet deadlines, required.
• Ability to apply individual judgment, initiative and decision making in the handling of C&I and Residential projects, required.
• Capability to effectively interact with all levels of management, as well as customers, customer representatives, trade organizations, and government agencies, required.
• Excellent oral and written communication, presentation, and public speaking skills, required.
• Working knowledge of electric and gas transmission/distribution systems is required.
• Flexibility to work in a fast-paced, dynamic environment with a proactive approach to responsibilities, required.
• Strong customer focus with the ability to build relationships, articulate ideas clearly, and respond effectively to customers and colleagues, required.
• Excellent collaboration and team-building skills, required.
• Project/program management experience, including analysis, coordination, negotiation, and direction, required.
• Ability to maintain a high degree of professionalism under pressure, required.
• Field inspections may be required.
• Computer literacy with proficiency in Microsoft Office Applications is required.
• Understanding of Company construction standards and policies, along with knowledge of normal and emergency work procedures for Company forces, preferred.
• Demonstrated ability to drive multiple projects to successful completion, preferred.
• Prior leadership or supervisory experience is, preferred.
• Licenses and Certifications: Driver's License Required.