Customer Project Coordinator, GFRP

About the role

This position is for the Gas Facilities Replacement Program (GFRP) and based at the Jimmie Dean Service Center in Spokane, WA. The role involves designing, planning, and coordinating the installation and replacement of Aldyl A pipe throughout Avista’s service territories, promoting a high level of customer satisfaction throughout large scale replacement projects.

The position requires pre-design right-of-way field planning with all underground utility stakeholders, designing and preparing construction drawings, determining construction requirements and budget developments, and coordinating work to assure considerations for all parties concerned. The role also provides direct supervision of contract crews and other operations personnel necessary to ensure successful project delivery.

Responsibilities

• Design, plan, and coordinate the installation and replacement of Aldyl A pipe throughout Avista’s service territories
• Pre-design right-of-way field planning with all underground utility stakeholders
• Design and prepare construction drawings, determine construction requirements and budget developments
• Coordinate work to assure considerations for all parties concerned
• Provide direct supervision of contract crews and other operations personnel
• Monitor progress and ensure contractor invoicing is reflective of actual work performed

Requirements

• High School Diploma, GED, or Journeyman Card
• College Level Degree or Journeyman Card preferred
• Valid Driver's license and ability to travel to job sites throughout Avista service territory
• 6+ months' relevant work experience related to GIS, planning, and/or designing construction of natural gas or electric facilities with an emphasis in customer service
• Strong customer service skills
• Demonstrated skills in cooperating in a team environment, negotiation, problem solving, construction management, and excellent communication skills

Qualifications

Qualified applicants will have basic computer skills and ability to learn computer applications for construction design, and ability to interpret and explain complex business processes and concepts. Strong working knowledge of key operation business process and core applications is required. Experience in construction field with basic knowledge of Avista’s natural gas is preferred.

Skills

• Strong customer service skills
• Demonstrated skills in cooperating in a team environment, negotiation, problem solving, construction management, and excellent communication skills
• Basic computer skills and ability to learn computer applications for construction design

Benefits

• Affordable healthcare options including medical, dental, and vision coverage
• Retirement benefits with an enhanced 401(k) match
• Incentive programs rewarding performance and contributions
• Competitive paid time off including holidays, personal days, and vacation
• Life and disability insurance for added peace of mind
• Wellness resources supporting mental and physical health
• Education and development support including tuition assistance
• Community giving programs encouraging employee engagement and impact
• Other optional benefits from Legal insurance, Pet insurance, and more

Pay

The hiring range for Customer Project Coordinator I is $68,027 to $87,754, and for Customer Project Coordinator II is $77,595 to $100,486.

Schedule

This position requires an in-person presence to support team and on-site responsibilities.