Customer Project Coordinator

Responsibilities

• Promptly respond to customer inquiries, feedback, and resolve customer issues to satisfy customers and enhance the company’s reputation.
• Assist in promoting the safe and reliable use of energy through planning and installation of natural gas or electric service.
• Perform complex electrical design and coordination of line and main extensions or rebuild existing facilities to meet or exceed customer expectations.
• Collaborate with team members, negotiate, solve problems, manage construction activities, and communicate effectively.

Requirements

CPC I (Level 8)

• High School diploma, GED, or Journeyman card required.
• 0–2 years of experience related to GIS, planning, and/or designing construction of natural gas facilities (customer‑service emphasis preferred).
• Strong customer service, teamwork, negotiation, problem‑solving, construction management, and communication skills.
• Basic computer skills; ability to learn construction‑design applications and interpret complex business processes.
• Working knowledge of key operational business processes and core applications desired.
• Valid driver’s license and ability to travel to job sites throughout the Avista service territory.
• Other education/experience combinations may be considered.

CPC II (Level 9)

• College‑level degree, Journeyman card, or equivalent education and experience.
• Three or more years of experience directly related to planning and designing electric facilities with a customer‑service emphasis.
• All qualifications listed for CPC I apply.
• Other education/experience combinations may be considered.

Pay

• Starting range for CPC I: $77,595 – $100,486 (ML 8).
• Starting range for CPC II: $88,336 – $114,838 (ML 9).
• Full salary range for the position: $77,595 – $141,339.

Benefits

• Affordable healthcare options including medical, dental, and vision coverage.
• Retirement benefits with an enhanced 401(k) match.
• Incentive programs rewarding performance and contributions.
• Competitive paid time off including holidays, personal days, and vacation.
• Life and disability insurance.
• Wellness resources supporting mental and physical health.
• Education and development support, including tuition assistance.
• Community giving programs encouraging employee engagement.
• Optional benefits such as legal insurance, pet insurance, and more (eligibility subject to bargaining‑unit affiliation).