Customer Programs Manager
Ladders · United States · 3 mo ago
RemoteRemoteInformation Technology$125k–$145k/yrFull-time
Responsibilities
- Define and own the post-sales customer experience across all segments
- Create a Voice of Customer engine to drive insights and company strategy
- Create a scalable enablement program to reduce time-to-value for customers
- Manage complex partner and enterprise onboarding processes
- Track and optimize program performance using key metrics
- Facilitate collaboration between Product, Support, and Sales teams
- Document processes to ensure consistent delivery of services
Qualifications
- 5+ years in Customer Success, Experience, or Program Management, ideally in B2B SaaS or cloud infrastructure
- Proven ability to build programs from scratch with measurable outcomes
- Comfortable engaging with both technical and non-technical stakeholders
- Experience with VOC, NPS/CSAT frameworks, and turning feedback into actionable insights
- Strong writing skills for various audiences and document types
Benefits
- Healthcare for family, including dental and vision
- Competitive compensation and 401K RSU grants for full-time employees
- Flexible vacation policy
- Maternity & paternity leave
- MacBook Pro for work plus workstation stipend
- Childcare bonus
- Fertility treatment and support
- Learning & development program
- Commuter benefits
- Supportive culture for work-life balance
Pay
$125,000 – $145,000 annually
Schedule
Remote - US based candidates only, no visa sponsorship available