Customer Programs Manager

Responsibilities

• Define and own the post-sales customer experience across all segments
• Create a Voice of Customer engine to drive insights and company strategy
• Create a scalable enablement program to reduce time-to-value for customers
• Manage complex partner and enterprise onboarding processes
• Track and optimize program performance using key metrics
• Facilitate collaboration between Product, Support, and Sales teams
• Document processes to ensure consistent delivery of services

Qualifications

• 5+ years in Customer Success, Experience, or Program Management, ideally in B2B SaaS or cloud infrastructure
• Proven ability to build programs from scratch with measurable outcomes
• Comfortable engaging with both technical and non-technical stakeholders
• Experience with VOC, NPS/CSAT frameworks, and turning feedback into actionable insights
• Strong writing skills for various audiences and document types

Benefits

• Healthcare for family, including dental and vision
• Competitive compensation and 401K RSU grants for full-time employees
• Flexible vacation policy
• Maternity & paternity leave
• MacBook Pro for work plus workstation stipend
• Childcare bonus
• Fertility treatment and support
• Learning & development program
• Commuter benefits
• Supportive culture for work-life balance

Pay

$125,000 – $145,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available