Customer Program Manager, International Packaging

Job Responsibilities

• SOW development, project planning, scheduling, progress tracking/monitoring, resource assignment, risk management, scope management, driving the teams, carrying out the projects against committed goals, managing project members and dependencies and presenting to internal teams and where needed, external partners.
• Complete program level documentation and reports such as KPIs, KAIs, and Milestones.
• Negotiate terms/price/conditions in accordance with management objectives understanding trade-offs between scope, quality, time, and cost.
• Proactive identification of programs risks, and development of risk mitigation plans as required.
• Liaise with the customers, establishing and maintaining single point of contact to ascertain satisfaction with progress and performance.
• Monitor the project status, establish, and update plans with actual and forecasted details, coordinate correctives actions to mitigate risk items and prevent deviations from the plan of record.
• Execute new material innovation and sustainability projects to meet customer timeline and requirements.
• Attends and schedules project meetings, and manages the production of agendas and meeting minutes.
• Initiate and support continuous improvements to our processes and workflows.

Additional Responsibilities & Qualifications

• Minimum 3 years of experience in program management.
• 3+ years of experience in NPI project planning preferably within a manufacturing environment.
• International business experience in China / Southeast Asia / Mexico preferred.
• Experienced program management practitioner able to work unsupervised.
• Able to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Excellent organizational skills in a multi-disciplined and multi-project environment.
• Able to effectively present information to internal and external partners.
• Motivated, self-directed and demonstrate effective problem-solving skills.
• Able to present to a wide audience range of corporate customer contacts.
• Stakeholder management skills.
• Conflict resolution and problem-solving skills.
• General knowledge of packaging design, packaging test protocols, international sourcing, supply chain optimization, business case development.
• College degree in related field or equivalent Business experience.
• Major or Specialty Area: Supply Chain, Packaging, Business Management.
• Formal project management qualification: PMP, CAPM, PMI-ACP certification, or equivalent professional certification.

Work Experience

• 3-5 years of related job experience.
• A thorough understanding of distribution management (customer service, sales, purchasing, warehouse, credit, information systems, and logistics) that is preferably from a large, national, or decentralized organization.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experience of interpreting strategy and policy in order to set and deliver objectives.
• Experience with Salesforce.com or other CRM is preferred.
• Experience working with ERP systems, contract management, CRM systems and project management tools preferred.
• Strong customer service skills (friendly, courteous and helpful).

Education

• College Degree Preferred.
• Agile Certified Practitioner (ACP) - Project Management Institute.
• Certified Associate in Project Management (CAPM) - Project Management Institute.

Working Conditions & Physical Requirements

• A significant portion of the job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for long periods of time.
• The position also requires frequent lifting and/or moving up to 10 pounds.
• The position requires work in an office as well as travel to customers, suppliers, group meetings, etc.
• Non-traditional work hours / flexible work schedule, 15% - 20% time spent coordinating with partners in the China / Southeast Asia region time zones.

About Veritiv

• Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions.
• Veritiv also provides JanSan, hygiene, print and publishing products and services.
• Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers.
• For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
• Veritiv is an Equal Opportunity/Affirmative Action employer.