Customer Program Manager - FuzeRx

We need to output HTML fragment with sections: About the role? Actually we have Job Summary and Job Description. The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include: About the role (maybe from Job Summary?), Responsibilities (Key Responsibilities), Requirements (Minimum Qualifications), Qualifications (Preferred Qualifications), Benefits (Benefits), Pay (Salary Range). Schedule? Not mentioned. So we can include About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. We must not include sections with placeholder text. All have content. We need to output only HTML fragment, no /, no markdown fences. We need to use

for each heading, then content: either

for prose or

• for lists. We need to preserve all substantive information. Let's extract content. Job Summary About Fuze Health: paragraphs describing company. That's about the role? Actually "About Fuze Health" is company overview. Could be placed under About the role? Probably "About the role" should contain description of role and maybe company overview. The instructions: "About the role" heading example. We'll put company overview and role summary there. Job Description: The Customer Program Manager owns... This is role description. Could also be part of About the role. But we can combine. Key Responsibilities: list bullet points. Minimum Qualifications: list bullet points. Preferred Qualifications: list bullet points. Benefits: list bullet points. Salary Range: $81,600 - $102,000 Commission Eligible: Yes/No Travel: Yes - Up to 10% of the time Location Requirement: list of states. Also Employment Authorization Requirement etc. Also Additional Information about physical requirements. Also "Fully remote/WFH roles: Physical requirements..." This is schedule? Not exactly schedule. Could be part of About the role? Might be considered "Additional Information". But we can include under About the role or maybe a separate section "Additional Information". However instructions only list certain headings; we can add others if needed? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those examples. Probably we should stick to those. Additional info like physical requirements could be placed under About the role or maybe under Requirements? It's not a requirement but a condition. Could be placed under About the role as extra detail. Location requirement and employment auth could be placed under About the role as well. We need to avoid duplicating lines. Also remove boilerplate like EEO, etc. Let's extract substantive content: Company overview paragraph(s): - At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. Job Description paragraph: - The Customer Program Manager owns the execution and performance of customer-facing programs that advance our mission to improve patient outcomes through seamless, technology-enabled pharmacy care. This role independently manages a portfolio of accounts, ensuring that program deliverables meet expectations, operational workflows run smoothly, and program risks are escalated and mitigated with clarity and urgency. Working cross-functionally with Operations, Product, Engineering, and clinical partners, the Customer Program Manager drives strong day-to-day coordination and the long-range performance of programs and associated projects. Key Responsibilities bullet list: - Own Service Level Agreement (SLA) performance and operational outcomes for assigned programs throughout their lifecycle. - Develop, maintain, and execute comprehensive project and program plans, ensuring alignment with organizational priorities, customer expectations, and regulatory standards. - Lead cross-functional collaboration across Product, Engineering, Operations, Care, Compliance, and Finance to ensure seamless delivery of program goals. - Monitor performance metrics, program health, and risks; lead mitigation planning and ensure timely resolution of issues. - Serve as the primary point of contact for internal and external stakeholders, providing transparent updates on performance, risks, and strategic initiatives. - Partner with customers and internal teams to drive continuous improvement, elevate service delivery, and strengthen operational workflows. - Ensure adherence to regulatory requirements, compliance frameworks, and industry best practices across all program activities. - Facilitate program retrospectives, incorporate learnings, and implement scalable methodologies to support future growth. - Contribute to long-term program strategy, roadmap planning, and expansion opportunities. Minimum Qualifications bullet list: - Bachelor’s degree or equivalent practical experience. - 2–5 years of program management experience in healthcare, pharmacy, digital health, or another regulated environment. - Proven ability to lead cross-functional teams and influence stakeholders without formal authority. - Demonstrated experience in risk assessment, mitigation planning, and operational problem-solving. - Strong understanding of regulatory and compliance requirements relevant to healthcare operations. - Excellent communication skills; able to translate complex information for diverse audiences including executives, partners, and technical teams. - Proficiency with GSuite, Slack, and project management tools (Asana, Jira, Smartsheet, or similar). Preferred Qualifications bullet list: - Experience in pharmacy operations, digital health, or healthcare services. - Exposure to program or project management methodologies; CAPM or similar certification is a plus. - Experience supporting client-facing or operational programs in a service-delivery environment. - Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations. Additional Information (physical requirements, location, etc.): - Fully remote/WFH roles: Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions. - Salary Range: $81,600 - $102,000 - Commission Eligible: Yes/No (maybe ambiguous; but it's stated) - Travel: Yes - Up to 10% of the time - Location Requirement: Fuze Health is limited to individuals residing in the following states: [list of states]. We'll need to include the list. - Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time. - Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship. Benefits bullet list: - dental, vision, and multiple group medical plans to choose from, - a 401(k) retirement savings plan, - group life insurance, - accidental death and dismemberment (AD&D) insurance, - flexible spending account (FSA) and health savings account (HSA), - commuter benefits, - employer-paid short-term (STD) and long-term disability (LTD) insurance, - additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). - Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month. We need to preserve all substantive info. The benefits list is long; we can break into

  • items. We must not include boilerplate like EEO, etc. So we will omit those paragraphs. We also need to omit "Application deadline: October 10, 2026", "More Benefits Information Here: Fuze Health Benefits Site", etc. Also omit "Equal Opportunity Employer" etc. Also omit "Privacy Notice" etc. Also omit "Use of Automated Decision Tools" etc. Now decide sections: - About the role: combine company overview + job description paragraph + maybe location/employment auth/physical requirements? But location and physical requirements could be separate? However we have no "Schedule" section; physical requirements could be under About the role. Location requirement maybe also under About the role. Employment auth maybe also under About the role. But we need to avoid making section too thin? It's okay. - Responsibilities: the key responsibilities list. - Requirements: Minimum Qualifications. - Qualifications: Preferred Qualifications. - Benefits: benefits list. - Pay: Salary Range, Commission Eligible, Travel. We could also include Schedule? Not present. We must not create Pay/Schedule/Benefits sections unless posting actually states them. Benefits and Pay are stated, so include. Now produce HTML. We need to ensure we don't repeat job title as heading. Not needed. We'll output something like:

    About the role

    At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

    The Customer Program Manager owns the execution and performance of customer-facing programs that advance our mission to improve patient outcomes through seamless, technology-enabled pharmacy care. This role independently manages a portfolio of accounts, ensuring that program deliverables meet expectations, operational workflows run smoothly, and program risks are escalated and mitigated with clarity and urgency. Working cross-functionally with Operations, Product, Engineering, and clinical partners, the Customer Program Manager drives strong day-to-day coordination and the long-range performance of programs and associated projects.

    Fully remote/WFH roles: Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop,