Customer Program Manager

About the Role

Overwatch seeks a Customer Program Manager responsible for the successful execution and growth of defense industry contracts. The role advocates for customer satisfaction and success throughout product development, deployment, implementation, and sustainment, develops a keep-it-sold strategy, and identifies follow‑on sales opportunities. Focused on the tactical market, the manager will oversee programs across Aviation, ISR, CAS, Law Enforcement, and Border Security, working closely with the Product Owner for Tactical Applications to translate customer needs into product direction.

Responsibilities

• Coordinate with internal product realization team to oversee customer‑specific solutions, release schedules, program milestones, and contractual deliverables.
• Support, lead, and delegate tasks for successful program execution to ensure timely delivery of products and services.
• Apply technical understanding to support use‑case development, integration, and troubleshooting of risks and issues.
• Continually grow and maintain understanding of customers’ needs, product evolution, and customer operations to ensure satisfaction.
• Obtain feedback on customer solutions and serve as the voice of the customer, bringing key needs, expectations, and feedback into the product development team.
• Develop follow‑on business proposals to provide value and meet company financial objectives.
• Make customers and their needs a primary focus, ensuring satisfaction and success.
• Develop and sustain productive customer relationships.
• Identify and capture opportunities for follow‑on sales based on future customer needs.

Requirements

• Experience maintaining customer relationships across technology upgrade cycles.
• Experience managing delivery of both commercialized and customized product, software, and service offerings.
• Experience managing Software as a Service programs (a plus).
• Experience with intelligence systems operating on or in conjunction with piloted or unmanned aircraft.
• Experience with US Government acquisition and procurement processes.
• Experience with Export Compliance requirements and activities.
• Experience proposing and managing US DoD contracts.
• 3+ years of experience managing customer‑facing programs.
• PMP certification or bachelor’s degree in management and leadership or related technical field, or relevant military experience (a plus).
• Eligible to maintain a US Secret Security Clearance.

Qualifications

• Technical understanding of Aerial Imaging and remote sensing, imaging fundamentals, image data analytics, and AI/ML (a plus).
• Expert communication skills and influence.
• Strong organizational skills and exceptional data management.