Customer Program Manager

About the role

The Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and ensuring operational excellence. This position oversees and manages multiple customer-related projects including defining objectives, implementing strategies, tracking progress, and collaborating with cross-functional team members to achieve success.

Essential Responsibilities

• Manages projects and teams in a matrixed environment with minimal oversight to support the customer.
• Develops creative strategies to bridge customers' needs to ITT business practices.
• Builds influential relationships with internal stakeholders and customers through performance and execution.
• PARTNERS WITH SALES TEAM TO SUPPORT ACCOUNT STRATEGY AND DRIVE SALES GROWTH.
• ENGAGES WITH CUSTOMERS TO CAPTURE REQUIREMENTS, GAINS CONSENSES AMONGST INTERNAL TEAM AND LEADS CUSTOMER ENGAGEMENTS.
• PROGRAM MANAGEMENT OF SIMPLE TO COMPLEX PROGRAMS: IDENTIFYING PROJECT GOALS, SCOPE, RESOURCES, DELIVERABLES, TASKS, AND TIMELINE.
• MONITORS PERFORMANCE AND PROGRESS, IDENTIFIES POTENTIAL RISKS AND DRIVES CORRECTIVE ACTION AS REQUIRED.
• COMMUNICATES PROGRAM STATUS TO KEY STAKEHOLDERS, BOTH INTERNALLY AND CUSTOMER CONTACTS.
• FACTORISES CROSS FUNCTIONAL COLLABORATION AMONGST OUR TEAM TO ENSURE ALIGNMENT AND EXECUTION.
• DEFINES AND MONITORS KEY PERFORMANCE INDICATORS TO MEASURE PROGRAM SUCCESS.
• IDENTIFIES POTENTIAL RISKS TO STATED DELIVERABLES, DRIVES MITIGATION STRATEGIES PROACTIVELY.

Position Requirements

• Tech Degree with 5+ years aerospace or defense technical customer management experience.
• Demonstrated ability to lead programs or projects in an unstructured environment.
• Excellent interpersonal skills and the ability to work with diverse and global employees at all levels of the organization, including the ability to motivate, energize, and enhance performance of teammates.
• Creative problem solver with the ability to develop win-win solutions with our customers and internal stakeholders.
• Ability to gather data, analyze program performance, manage risks and drive improvements.
• Poled presentation and communication skills.
• Sigificant initiative and ability to develop, implement, and achieve ambitious stretch goals.
• Strong SAP competence.
• Demonstrated customer engagement and program management experience.
• Ability to travel as required to support customers, 10% estimated.

Location

Preferred location is Irvine, CA surrounding area.

Position Type

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Safety

Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.

Equal Opportunity/Affirmative Action Employer

ITT Corporation is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, protected veteran or disability status, or any other characteristic protected by law.

Equal Pay Act Statement

We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations. Equal Pay Act Range Annual salary range is from $132,600.00 to $198,200.00, plus benefits & incentive plan.