Customer Program Manager

About the role

The Senior Consultant, Customer Business Unit Program Management is responsible for ensuring that customer-focused teams fully understand and meet customer needs and expectations. This role involves managing delivery schedules, product development projects, quality plans, new product introductions, site transfers, and monitoring financial performance to enhance customer satisfaction.

Responsibilities

• Serves as the primary interface between the customer and the company for managing specific programs to achieve objectives.
• Makes customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Collaborates with site teams to ensure product deliveries and quality meet requirements and that projects/programs remain on schedule.
• Oversees projects/programs, including MRP volumes, new product development, and contract execution.
• Captures and analyzes customer surveys and self-assessments, resolving issues and acting as a customer advocate.
• Participates in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes.
• Supports account planning and strategy development, collaborating with sales and business development to meet customer needs.

Requirements

Strong customer contact, negotiation, problem resolution, and database management skills. Ability to manage multiple projects under tight deadlines and effectively communicate with diverse internal and external stakeholders. Proven leadership skills to motivate teams and achieve production goals. In-depth knowledge of manufacturing processes, scheduling requirements, and supply chain management. Familiarity with design systems and product development project management is essential for design services. An understanding of global logistics systems and product delivery methods is necessary for repair services. Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations.

Qualifications

• Eight or more years of relevant experience.
• Bachelor's degree in related field, or an equivalent combination of education and experience.

Skills

• Strong customer contact, negotiation, problem resolution, and database management skills.
• Ability to manage multiple projects under tight deadlines and effectively communicate with diverse internal and external stakeholders.
• Proven leadership skills to motivate teams and achieve production goals.
• In-depth knowledge of manufacturing processes, scheduling requirements, and supply chain management.
• Familiarity with design systems and product development project management is essential for design services.
• An understanding of global logistics systems and product delivery methods is necessary for repair services.
• Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations.

Benefits

Remote work option, flexible schedule, competitive compensation package, professional development opportunities, and a supportive work culture.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Flexible work schedule to accommodate remote work.

Company Overview

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages. Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC): ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions. CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth. Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.